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Q&A Section 3

  • Is it possible to personally file an appeal to the Ombudsman or his/her representatives?


    The Ombudsman receives the individuals and representatives of legal entities.
    The consulting of individuals and representatives of legal entities is carried out on an ongoing basis from 11am to 1pm and from 3pm to 5pm on Tuesday, Wednesday and Thursday.
    Every week on Wednesday from 3pm to 5pm, the Ombudsman personally receives the citizen, while on Thursday his deputy receives visitors from 3pm to 5pm. At other times, the visitors are attended by the responsible persons of the Ombudsman Secretariat.
    During the visit an individual must present a document proving his/her identity, and the representative of a legal entity - a document confirming his/her authority, as well as a document proving his/her identity.
    The admission for individuals and representatives of legal persons may be refused, if their previous application of similar nature was already resolved and it was reported in accordance with the Law.
    The Ombudsman regularly organizes personal visits to regions of the country to receive citizens there.
  • What are the requirements to appeals that will be examined by the Ombudsman?


    An application of a physical person should contain his/her family name (first name, patronymic name), information about his/her residence and a summary of the complaint.
    Application of the legal entity should contain the full name of the legal entity, information on its location (postal address) and the substance of the application.
    Applications may be submitted in state language and other languages.
    The written application must be signed by the applicant – physical person or by the director or the authorized person of the legal entity submitting an application. If there is no way to sign a written application by a physical person, it should be signed by the originator of application indicating his/her family name (first name, patronymic).
    The electronic application must be generated in the form of an electronic document, confirmed by an electronic digital signature and having other details of the electronic document allowing its identification. Electronic application should meet the requirements established by law.
    Applications, which do not specify the name of a physical person, information about his/her place of residence or the full name of the legal entity, information on its location (postal address) or stating the false information about them, and not confirmed by the signature (digital signature) are considered as anonymous application.
    The applications filed by the representatives of the physical and legal entities should be accompanied by the documents confirming their authority.
    The appeals submitted to the Ombudsman should contain the family name, first name and patronymic of the official, whose actions or inaction are appealed against, the explanation of action or inaction that violated the applicant's rights in his/her opinion. The application should be also accompanied by the documents and other evidence to support the applicant's claim.
  • What type of applications the Ombudsman reviews?


    The Ombudsman examines complaints of citizens of the Republic of Uzbekistan and complaints of foreign citizens and stateless persons (apatrides) who are living on the territory of the Republic of Uzbekistan regarding the action or inaction of organizations or officials that violated their rights, freedoms and legitimate interests.
    Ombudsman accepts complaints of third parties, including NGOs, on the violation of the rights, freedoms and legal interests of a person or group of persons subject to their consent.
    The Ombudsman does not address issues related to the competence of the court.
    The Ombudsman shall examine complaints lodged within one year from the date when the applicant became aware of the violation of his rights, freedoms and legal interests, or the last decision on the complaint, if the applicant has used other means to protect his/her rights and freedoms and is not satisfied with the decisions made.
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